PTN Gold Rush
Shipping & Returns Policy
Shipping Information
Every PTN Gold Rush order is carefully prepared and packaged before dispatch.
We aim to provide a secure and reliable delivery experience.
UK Delivery
Standard UK Delivery:
Estimated 2–5 working days after dispatch.
Express options may be available at checkout.
Delivery times may vary during busy periods.
Order Processing
Orders are processed Monday–Friday.
Once your order has been dispatched, tracking information will be provided where available.
Custom or made-to-order jewellery may require additional processing time.
Packaging
Our jewellery is carefully packaged to protect each piece and create a premium unboxing experience.
Incorrect Delivery Details
Customers are responsible for providing accurate delivery information.
PTN Gold Rush cannot be responsible for delays caused by incorrect addresses.
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Returns Policy
We hope you love your jewellery.
If you are not completely satisfied, eligible items can be returned within 14 days of receiving your order.
Return Conditions
Items must be:
- Unworn
- Unused
- In original packaging
- Returned with proof of purchase
Items showing signs of wear or damage may not qualify for a refund.
Non-Returnable Items
The following cannot normally be returned:
- Custom-made jewellery
- Personalised jewellery
- Earrings (for hygiene reasons)
- Final sale items
This does not affect your statutory rights.
Faulty Items
If your item arrives damaged or faulty, contact us within 48 hours.
Please include:
- Order number
- Photos of the issue
- Description of the problem
We will work to resolve the matter quickly.
Return Shipping
Customers are responsible for return postage unless the product is faulty.
We recommend using a tracked and insured service.
Refunds
Once received and inspected, approved refunds will be returned to the original payment method.
Processing times may vary depending on your bank.
Contact
To request a return:
Email: support@ptngoldrush.com